2023 National Conference & Expo

JAN 26: Virtual


Keynote Speaker Sam Hester

Visual Storytelling Humanizes Healthcare 
Comics creator Sam Hester is part of a growing movement within health care: graphic medicine. In short, literally drawing attention to a patient's needs and goals with pictures to foster better and more accessible caretaking. Her illustrations are one example of how advocating for improving the connection between a patient and the healthcare system can deliver better treatment and outcomes. Hester shares how illustrating small details of her mother's medical story as she struggled with mysterious symptoms alongside her Parkinson's and dementia led to more empathy, understanding, communication and peace of mind.

Keynote Speaker Drew Mendelow

Type 1 From Day 1
When Drew Mendelow was diagnosed with diabetes, he was overwhelmed by the “math class” involved in managing his condition. Calculating insulin, counting carbs and tracking food was complicated for the teenager. He was inspired to design the app T1D1 (which stands for Type 1 from Day 1) with a specific goal in mind: to simplify diabetes management by helping people keep track of their blood glucose levels, insulin injections, and carbohydrate intake. To make sure that the app was meeting people’s needs, Drew gathered feedback from healthcare professionals, people in the diabetes online community, and a group of over 70 online app testers. To date, T1D1 has approximately 41,000 downloads in over 50 countries.

12:05 PM EST

Break / Visit Virtual Sponsor Booths

12:20 PM EST

Concurrent Breakout Sessions

SESSION 1 – The Missing Link: Mental Health in the Workplace

Leslie Hammer, Ph.D, Co-Director, Oregon Healthy Workforce Center; Oregon Health & Science University

Dr. Hammer’s talk will explore mental health, its impact on employee health, wellbeing, and the workplace. The talk will emphasize evidence-based and practical strategies that can be taken to protect and support employees’ mental health and well-being. She will focus on ways in which an organization can help reduce work and family stress by facilitating both formal and informal workplace supports.

SESSION 2 – Collaboration: What Really Creates Health?

Steve Batchelor, MS, Regional Director of Community Health & Wellness, WellSpan Ephrata Community Hospital; Alice Yoder, RN, MSN,Executive Director of Community Health, Penn Medicine Lancaster General Health

Daily, employees face a myriad of barriers preventing them from reaching maximum productivity. These barriers are an obstacle for employers. Learn through a case study how two health systems came together with the intention of impacting these barriers and lowering health disparities by expanding their work in social determinants of health. These health systems realized they were unable to see real outcomes alone, but through partnership, including employers, were able to see these outcomes in food insecurity, transportation, housing, education and financial health. They will talk about their partnership, their relationships with like-minded partners and the results they are achieving.

Joining this presentation is a seasoned labor lawyer to advise employers on ways to communicate better with their employees.


12:30 PM EST


1:00 PM EST

Opening Remarks

1:05 PM EST

Keynote Speaker Dr. Sampson Davis
The Pact
Dr. Sampson Davis was born in Newark, New Jersey, the fifth of six children. Things were not easy for Davis growing up. He lived in an area of high crime and poverty, surrounded by drug use and gangs. Davis, along with his friends Rameck Hunt and George Jenkins, decided they wanted something more from life and set out to become doctors. They succeeded in their shared dream  - they are not only friends to this day—they are all doctors. This is a story about the power of friendship. Of joining forces and beating the odds. A story about changing your life, and the lives of those you love most…together.

2:05 PM EST

Networking Break

2:20 PM EST

General Session - Building Resiliency

Part 1: Panel Discussion
Lydia Coutre, Reporter, Crains Cleveland Business
Resilience is a key characteristic that helps employees tackle stress, a competitive job market, workplace conflicts, and address challenges on the job. More resilient employees are able to withstand adversity and bounce back and grow despite life’s downturns and challenges. Building a more resilient workforce is key to offsetting uncertainty, reducing stress and adapting to change. But how to you build resilience?
Panelists: Dr. Stephen Pratt, Senior Medical Director, Magellan Health, Heidi Peterson from Headspace, and Dr. Andreas Michaelides, Chief of Psychology, Noom

The panel will present on these subtopics, bringing many areas of resiliency together:
• Leadership – Learn how employers can lead by example and set appropriate goals and expectations for employees, check in frequently, create more proactive communication, offer valuable feedback, and track employee progress.
• Authenticity & Intentionality – Learn how active listening, empathy, showing gratitude and support, and realistic optimism are important traits for organizations to model for their staff.
• Environment– Learn how to encourage employee expression; discover what triggers employees and how those triggers can be avoided; focus employees on the here and now and teach staff to concentrate on both autonomy and flexibility.

The panel will also answer audience questions.

Part 2: Resilience Through Self Trust
Featured Speaker: Katie Goodman
Being able to be professional, think on your feet, be flexible and cool under pressure are both characteristics of improv comedians and a resilient workforce. By learning techniques that improv comedians use to hone their craft, today’s employers can help create a more creative, courageous, and confident workforce.

Katie Goodman is an award-winning musical comic, actress, director, writer, author, and speaker. She is the author of Improvisation For The Spirit and uses the techniques of improvisation to lead a more creative, spontaneous and courageous life. She encourages an open mind, a willingness to deviate from your normal responses and behaviors, and an enthusiasm for the ridiculous.

4:25 PM EST

Closing Remarks

4:35 PM EST

Cocktail Hour in Exhibit Hall


7:30 AM EST


7:35 AM EST

Networking Breakfast

8:20 AM EST

Opening Remarks

8:35 AM EST

Keynote Speaker Connie Podesta
Endless Possibilities. Endless Success.
With laugh-out-loud humor, killer persuasive strategies and her amazing insights into human nature, Human Relations expert Connie Podesta will challenge and empower you with the knowledge you need to get along better with people. Connie will take you right inside the minds and personalities of the people you deal with every day - bosses, colleagues, partners, customers, friends, and family so YOU can ACT, rather than REACT to whatever life throws your way. You will learn how to negotiate differences, influence behaviors, change attitudes, and overcome objections so you can create an amazing network of PEOPLE who have one common goal: to willingly help you GET THE JOB DONE in any market condition or economy! Get ready for less stress and more success!

9:45 AM EST

Networking Break

10:05 AM EST

Concurrent Breakout Sessions

SESSION 1 – Managing Chronic Disease
Jason Parrott, SVP, Vida Health
Lisa Shah, Chief Medical Officer at Twin Health
We’re already in the midst of a chronic disease crisis in the US as nearly 40% of the country has 2 or more chronic physical and mental health conditions. Add to that the rising costs of staying healthy — things like healthy food, preventive care, and medications and you’ve got a perfect storm brewing. Is there time to prevent it before system-wide healthcare costs skyrocket even more? This presentation will detail how: economic downturns make social determinants even worse; financial insecurity contributes to mental health challenges like anxiety, depression, and stress, leading to negative health behaviors; and well-trained, human providers can adapt healthy patterns to any budget.

SESSION 2 - Responsive Benefit Strategies

This presentation brings together approaches to maintaining and advancing benefits strategies using data.

Part 1 - Data-driven Employee Health Trends for 2023
Jennifer Jones, Population Health Practice Leader, Springbuk
Learn how shifts in a workforce’s needs and resources shape the ever-changing landscape of healthcare. By understanding the health trends that can shape benefits plans, employers are empowered to design the most cost-effective healthcare strategies, plan for future cost drivers, and understand the trends related to benefit offerings. This session will reveal four trends identified through data that impact future benefit designs.

Part 2 – Beating the Claim: Cost-containment strategies
Codi Gill, Vice President, Client Services, TouchCare
With employee healthcare spending rising year over year, we will explore what organizations can do to reduce claims and keep their population healthy. Solutions range from evaluating new strategies for cost containment; utilizing a personalized approach to care; and providing employees with healthier options & outcomes.

SESSION 3 – Primary Care Enhances Outcomes

Evidence shows that primary care translates to healthier, happier employees and lowers overall healthcare cost.

Part 1 -
Why is Primary Care all the Rage?
Bruce Hochstadt, Executive Vice President Growth & Strategy, Marathon Health
Healthcare providers in the US would agree that the goal of healthcare is to create positive health outcomes for the patient. But the bridge between healthcare services and the goal of patient wellbeing remains elusive. Traditional US healthcare does not reliably deliver wellbeing or value. It’s not personal, and it doesn’t address what people truly and deeply care about. This session will define the value of an advanced primary care model, how employers can drive engagement to net better health outcomes and savings and, what employers should look for when looking to partner with a primary care vendor.

Part 2 -
Retention+Healthcare+Cost = Value?
Dr. Donna Baldwin, Chief Quality and Innovation Officer, and Jeff Voss, Vice President, Employer Markets, CirrusMD
Through a study conducted by CirrusMD, learn that employees who use their virtual primary care benefit stay with the employer at a higher rate than those who don’t. But it gets even better: the employee group with the greatest retention rate is the uninsured worker group -- the employees receiving a telemedicine benefit for free, who otherwise would not have health insurance coverage. This study explains the usage, value, employee response, and types of care being delivered. Discover how employers can fund a healthcare model so that fairness and equity live in harmony with fiscal responsibility.

11:05 AM EST

Networking Break


11:25 AM EST

Concurrent Breakout Sessions

SESSION 1 – The Future of Pharmacy: 4 key forces shaping the marketplace
Sid Sahni, SVP, Strategy and Innovation, OptumRx
The pharmacy and therapeutics market is transitioning from a discrete set of businesses to a fluid market where services, sites of care, and financing blend seamlessly. Lines between markets that are self-contained today (e.g., specialty pharmacy, retail pharmacy) will continue to blur, as participants seek to recognize efficiencies and reduce customer friction. Pharmacy will evolve to a broader set of therapeutics that will more tightly integrate with care, delivered where and when patients want it. This session explores the 4 key forces shaping the future pharmacy market, the trends driving these forces and the impact to payors, and the strategies and solutions to prepare the changes.

SESSION 2 – Removing Employee Frustrations
During these evolutionary times, employers must focus on employee needs and experience to drive retention and better healthcare outcomes.

Part 1 -
Leveraging Benefits Data to Curate the Ideal Employee Experience
Kraig Liske, Senior Consultant, Businessolver
HR and benefits professionals have become more adaptable. From the shift to remote and hybrid workforces, to the Great Resignation, and Quiet Quitting, there’s no shortage of “buzz-word” changes they’ve had to navigate. With these changes come big shifts in the employee mind set around benefits engagement and decision making. Now in its fifth year of publication, Businessolver’s 2023 Benefits Insights Report gives an inside look into how employees have responded to these changes and what employers can do to take action.

Part 2 - The Key to A Reimagined Employee Experience
Jason Quillin, Head of Sales, Rightway
Employees are frustrated navigating the complex healthcare system. This has prompted employers to improve the employee healthcare experience which supports the retention and recruitment of top talent. Learn how a tailored, employee-centric navigation model meets the unique needs of employees and increases their engagement.

Part 3 - Empower Patients by Leveraging Data Science
Christine Sawicki, Executive Director, Product Development & Innovation and Kathryn Johnson, Lead Director, Specialty Product Development & Innovation, CVS
CVS Patient reported outcomes, data science, and insights accelerate methods to intervene, reduce unplanned medical visits, and optimize drug management and treatment plans. Learn how an array of tools and techniques from personalized messaging, customized digital tools, and easy symptom tracking empower the patient voice, yield behavior change, and improve therapy outcomes during their care journey.

SESSION 3 - Closing the Gap in Women’s Health Care
Dr. Tamara Petrac-Halatsis, Vice President of Healthcare Strategies, UHC and Dr. Dyanne Simpson, Senior Behavioral Health Medical Director, Optum
Women make up half of the population and yet there are significant gaps and barriers that are experienced. These gaps not only affect women’s personal health, but also the health and economic status of their community. This presentation discusses this and addresses the progress in improving women’s health care.

SESSION 4 - Healthy Worksite Best Practices

Learn from cutting-edge Ohio based employers, best practices that have demonstrated improvement in employee health and wellness. These organizations have provided comprehensive worksite health promotion and wellness programs to improve overall employee health, enhance productivity, and ensure a healthy work environment will be shared.

12:25 PM EST

Networking Lunch

1:25 PM EST

Research Unveiling

1:45 PM EST

Featured Speaker Sara Ross
Activate Your Aliveness Factor-The unmatched advantage to reshaping how you lead and refueling how you live
We all want to put the last few years behind us. Unfortunately, with stress spiking, energy dropping, and levels of languishing—that motivation-dulling sense of blah-ness—lingering, we can’t ignore the toll things have had on people. Based on the research and principles shared in her book, “Dear Work, something has to change,” Sara shows that addressing these challenges and navigating the changing world of work requires a new question. Instead of asking how to help people feel less stressed and tired, Sara transforms the traditional approach by asking how can we help people feel more ALIVE. After all, the antidote to languishing isn’t to languish less—it’s to flourish more.

2:45 PM EST

Networking Break

3:00 PM EST

Concurrent Breakout Sessions

SESSION 1 – Workforce Wellness
Part 1 - Discover how sleep is foundational to chronic care management
Heidi Riney, Chief Medical Officer and Jason Ong, Director, Behavioral Sleep Medicine, Nox Health
75% of deaths in the US are attributed to diseases that fit squarely in the chronic conditions bucket, accounting for trillions of dollars in healthcare spend nationwide. Additionally, these chronic conditions often sport interlacing comorbidities that all affect each other and wreak havoc on even the simplest tasks in someone’s day to day. Sleep is highly correlated to all major chronic conditions. This session reveals how sleep is related to chronic conditions and why employers should be paying attention, how sleep improves outcomes across your entire benefit ecosystem, and what end to end sleep management means in terms of long-term adherence and ROI.

Part 2 – Workforce Wellbeing in a Post-Pandemic World … How to Meet Evolving Workforce Needs with Holistic Wellbeing Strategies
Bryce Rausch, Director, Health Solutions, Fitbit Health Solutions
Mental health issues have reached the breaking point with American Psychological Association declaring a national mental health crisis that could impact serious health & social consequences for years to come. Physical health is suffering too … 46% decreased physical exercise, 50% increased video/TV watching and 25% increase in use of alcohol & drugs. Recent statistics on how the pandemic has shaped employee health and workplace expectations. This session provides best practices for taking a holistic approach to workforce wellbeing in core areas like stress, sleep, nutrition, and physical activity. Attendees will learn how to implement flexible best practices and strategies that can adapt as the post-pandemic world stabilizes.

Part 3 – You Are What You Eat
Ranjan Sinha, Founder and CEO of Digbi Health
For years, health professionals have told their patients that food is foundational to all forms of health - literally the fuel that keeps the body’s engine running. Recently “food as medicine” has been coined to educate people to adopt a healthier diet. As a result, we are experiencing a surge in ready made meal plans, nutrition classes and conversations about your gut microbiome. This presentation will take an even deeper look at how food can decrease chronic inflammatory diseases and digestive disorders, anxiety, depression, sleep disorders, skin conditions, and MSK chronic pain. Addressing the root causes of these conditions helps employees reclaim their health, leading to a happier and more productive workforce.

SESSION 2 – Risk Management Turned On Its Head

Panel Discussion – Kevin Gregory, Vice President, Health Action Council, Moderator
During these unprecedented times, the challenge of managing the ever-increasing cost of health insurance has become more difficult. Employers should consider implementing risk management strategies that can help to avoid potential claims that drive health insurance costs.
Panelists: Arielle Bogorad, SVP, Employer Market Strategy, Progyny
Mike Cook, Regional Sales Manager, apree health
Sophia Hestad, Project Engineer, Emerald Built Environments

Part 1 – Meeting the Needs of a Diverse Workforce Through Family Benefits
Arielle Bogorad, SVP, Employer Market Strategy, Progyny
As the workforce continues to become more diverse, organizations are looking for ways to better support employees and meet their DEI initiatives. An important place to start is with fertility and family building benefits. But what kind of benefits drive the most value for both employees and employers, and how should an organization evaluate the market that includes a variety of tools, from digital to deep condition-specific solutions? This session will reveal how to identify family building needs in your population, evaluate programs and identify core program components required to create an equitable and inclusive fertility and family building benefit, and how to measure success.

Part 2 – Artificial Intelligence Creates a Personal Touch
Mike Cook, Senior Regional Director, apree health
Artificial intelligence is everywhere. When applied strategically, AI has the potential to profoundly influence how healthcare is delivered. How does it work? By leveraging a combination of clinical and wellbeing data, the member experience can actually be personalized and can guide patients on their healthcare journey. An investment in predictive AI can improve the employee experience, reduce costs and create a healthier workforce.

Part 3 - Better Buildings, Better Health
Sophia Hestad, Project Engineer, Emerald Built Environments
Thanks to an evolving evidence base, we understand more about the relationship between the physical environment and human health than ever before. We know how to create spaces that enhance – rather than hinder – health and well-being. We can measure – and then improve – the quality of our air, water and light. We can design environments that fuel our bodies, move us, keep us connected, inspire our best work and facilitate a good night's sleep. This session will illuminate how a healthy workplace can be achieved through an evidence-based look into the physical environment the workforce inhabits.

4:00 PM EST

Healthcare Policy Update

Heather Meade
The healthcare industry has been profoundly affected with new legislature, technology and procedural issues. The industry continues to face numerous challenges as it comes to grips with this “new normal”. Attorney Heather Meade breaks down complex policy concepts and provides technical legislative, regulatory and political insights. Paired with meaningful on-the-ground work with policy makers, employers will be prepared to seize opportunities and mitigate the risks coming out of Washington, DC.

5:00 PM EST

Cocktail Hour

Service Project